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Free Support

Free Telephone Support

You receive 90 days of free telephone support from the date of purchase.

Simply call us at: 1-704-784-1412.

Telephone support is available Monday through Friday from 9:00 to 4:00 p.m. ET. Calls are returned in the order they are received (unless one of our prepaid support plans has been purchased) generally within 24 hours of receipt.

Free Fax Support

Fax support is always free.

Fax your question or problem to: 1-866-236-0815

We will respond by fax with help and suggestions.

Free E-Mail Support

E-mail support is always free.

E-mail your question or problem to: Support

We will respond with help and suggestions.

When You Need GMS Support with a personal touch:

When you contact GMS technical support, please be prepared to provide:
bulletYour GMS Product ID or Serial Number.
bulletInformation about your software and hardware configuration.
bulletInformation on any errors or error messages.

If you have encountered an error, please describe the exact sequence of steps that produced the error. Please be at your computer with GMS running. And, of course, please be sure you have reviewed the User's Guide for help with your problem.

 

 

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