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Paid Support Plans

If you need telephone support after your 90 days of free telephone support, you can save money by purchasing one of our support plans. In addition to support, they offer other benefits as well.

Platinum Support Plan

The GMS Platinum Support Plan is the best value of all plans. It puts you at the top of the list for telephone and fax support and provides many other benefits for only $379.00 per year for single user systems and $579.00 for multiuser systems. This plan includes:
bullet100 minutes support.
bulletFirst priority help.
bulletPeriodic bulletins discussing special features and upcoming plans.
bulletFree upgrades and updates (plus S&H).
bulletCall backs outside the US are twice normal US cost.

Pay-Per-Call Support

If you expect your need for telephone support will be infrequent or limited after your free support period, the Pay-Per-Call Support Plan may be for you. Under this plan, you pay for telephone support as you need it.

While you are talking to a support person and while your support person researches your problem, you are charged at the rate of $2.50 per minute with a minimum charge of $45.00. An additional charge of $2.00 per minute of telephone time applies to callbacks outside of the US and Canada.

If you choose Pay-Per-Call Support, the charges for calls must be billed to an accepted credit card. You may supply credit card information at the time the call begins or request use of credit card information on file.

 

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